I am a big believe of using models where appropriate and I often use the ADDIE model. I have spoken about the first step in the Design Thinking Model, ideally before emphasising with the learner and understanding their need, the business objective should be identified and analysed.

If I don’t fully understand the objective of a learning solution then it becomes difficult for me to design the best experience. This involves more questions! I am known for asking questions, quite often the questions that are difficult to answer and on occasion people don’t like the answer!

What questions do you ask to understand the learning need?